Latest: Using "Fast Prototyping with LLM's {F}
Discover how Fast Prototyping can help you to uncover creative solutions to problems and visualize those solutions in low effort high creativity exercises
Core Consulting Services {F}
Evidence-based solutions for modern technical support challenges
AI Integration Strategy {F}
Comprehensive frameworks for implementing AI solutions in technical support environments, including chatbots, predictive analytics, and automated triage systems.
GPT Development Suite - {soon}
Custom GPT models for training, UAT development, and specialized technical documentation. Tailored to your organization's specific needs and workflows.
Cross-Functional Team Programs {F}
Structured programs that optimize collaboration between technical, customer service, and product teams during critical incident resolution.
Structured Troubleshooting Framework {F}
Our proprietary methodology transforms chaotic incident response into systematic, efficient problem resolution.
Assessment & Triage
Rapid impact analysis and resource allocation based on severity matrices and business priorities.
Collaborative Investigation
Cross-functional team coordination using structured communication protocols and shared knowledge bases.
Solution Implementation
Systematic resolution deployment with real-time monitoring and rollback capabilities.
Knowledge Capture
Automated documentation and learning integration to prevent future incidents and improve response times.
Research-Backed Strategies {F}
Academic research translated into practical business solutions
Cognitive Load Theory in Support {F}
Applying educational psychology principles to reduce mental fatigue in technical support teams and improve decision-making quality.
Human-AI Collaboration Models {F}
Research-based frameworks for optimizing the interaction between human expertise and artificial intelligence in complex problem-solving scenarios.