Presentations

John Tocado — Principal Analyst for Applied AI, Blue Cadence

Conference sessions, workshops, and panels on applied AI in technical support and field service. Each event below has its own page with full abstracts, key takeaways, and downloadable materials.

Field Service East

WBR's field service conference series. Select a year for session details and materials.

Upcoming

2026

Field Service Next East 2026

  • When: Monday, August 10 – Tuesday, August 11, 2026
  • Role: Speaker, workshop leader, panelist

Five sessions covering AI-ready knowledge bases, contact center design, AI fluency programs, and where agentic AI is actually paying off in triage and dispatch.

  • 1 Presentation
  • 2 Workshops
  • 2 Panels
View 2026 sessions Includes three slide decks available for download.
Past Event

2025

Field Service East 2025

  • Role: Keynote speaker, session speaker, working group lead

Three sessions on moving AI from isolated pilots to enterprise adoption, predictive maintenance as a shift away from break-fix, and customer self-service portal design.

  • 1 Keynote
  • 1 Session
  • 1 Working Group
View 2025 sessions Includes two slide decks available for download.

Speaking and workshop enquiries

Sessions are built around working systems and measured outcomes rather than vendor overviews. Get in touch to discuss a conference session, internal workshop, or panel.

Contact Blue Cadence